About

MINIMUM QUALIFICATIONS

• * Bachelor’s degree or equivalent practical experience.
• * 5 years of experience in product management, program management, consulting,
• or a client-facing role on a technical product.
• * Experience in conversational AI design, prompt engineering, or designing
• evaluation sets for AI/ML models.

PREFERRED QUALIFICATIONS

• * Experience creating scalable frameworks or design patterns
• (systems-thinking).
• * Experience translating complex user needs or business problems into clear,
• technical requirements for engineering teams.
• * Proven ability to design and run data-driven experiments (e.g., A/B testing)
• to drive product optimization.
• * Ability to navigate ambiguity and drive projects and issues to a clear
• conclusion.
• * Excellent project and stakeholder management skills.

ABOUT THE JOB

• Fast-paced, dynamic, and proactive, the YouTube Creator Success team provides
• seamless, brilliant support to our content creators around the world. We ensure
• millions of creators and partners have easy access to comprehensive support when
• and where they need it—a mission we are increasingly scaling through our AI
• agent—and to allow our creators’ voices to help shape product solutions.

• The Creator Success Operations organization is committed to providing
• exceptional support by building an AI experience. This relies on a team of
• strategic thinkers who architect the AI's conversational abilities and shape the
• strategy for its development. Your work in this organization will directly
• impact our AI support strategy and contribute to a thriving creator experience
• and ecosystem. By translating complex support journeys into clear AI blueprints
• and leading our experimentation process from start to finish, you will be the
• key contributor shaping the quality and effectiveness of our AI for our
• community.

• The Creator AI Agent Product Support Manager (PSM) is the bridge between
• YouTube's content strategy expertise and our product teams, responsible for
• architecting the conversational abilities of a new generative AI agent designed
• to empower creator creativity. This role is distinct from our support-focused AI
• PSMs, shifting the objective from efficiently resolving issues to proactively
• inspiring creator growth and innovation. PSMs leverage their deep understanding
• of the creator journey and expertise in conversational design to build out
• AI-powered creative workflows, own the experimentation and quality validation
• process for strategic and creative guidance, partner with product teams to
• enhance the AI’s capabilities, and ensure our creators have a powerful new tool
• to grow their channels.

• At YouTube, we believe that everyone deserves to have a voice, and that the
• world is a better place when we listen, share, and build community through our
• stories. We work together to give everyone the power to share their story,
• explore what they love, and connect with one another in the process. Working at
• the intersection of cutting-edge technology and boundless creativity, we move at
• the speed of culture with a shared goal to show people the world. We explore new
• ideas, solve real problems, and have fun — and we do it all together.

RESPONSIBILITIES

• * Design and govern conversational frameworks, evaluation sets, and interaction
• patterns to guide AI in solving open-ended creative challenges rather than
• structured support tasks.
• * Own the end-to-end validation cycle for creative capabilities, including
• prompt tuning and quality criteria. Assess the subjective strategic value of
• AI contributions beyond purely operational metrics.
• * Oversee support communications for critical AI model changes and drive launch
• readiness by empowering teams with essential documentation, training, and
• product knowledge.
• * Quantify and prioritize feedback on creative suggestions and prompt
• effectiveness. Partner with Product and Engineering to ensure the creator’s
• need for high-quality strategic advice is central to development.