About

Responsible to: Responsible Individual / DirectorsRegulated Activity: Personal Care (Adults), Mental health conditions, Physical disabilitiesResponsible for: Deputy Manager, Seniors, Residential Support WorkersHours: 37.5 per week (flexible to meet service needs)Probationary Period: 6 monthsDisclosure: CQC Enhanced DBS check requiredRole PurposeLead and grow safe, person-centred adult services (18+) across domiciliary and/or supported living settings. You’ll hold day-to-day accountability for CQC compliance, safeguarding, clinical governance (non-nursing), service quality, and team leadership, ensuring great outcomes for people with physical disabilities, dementia, mental health needs, learning disabilities and/or complex needs.Key ResponsibilitiesCQC & GovernanceAct as the Registered Manager for Personal Care; maintain compliance with the Health & Social Care Act, CQC Fundamental Standards, KLOEs and statutory guidance.Own the Quality Assurance framework: policies/SOPs, audit calendar, incident/accident & learning reviews, complaints, medication governance (MARs), risk assessments.Lead safeguarding (adult at risk) processes; liaise with Local Authority Safeguarding, CQC, ICBs and other regulators.Ensure capacity & consent practice (MCA 2005, DoLS/LPS) and robust best-interest decision records.Service DeliveryOversee assessments, support plans, risk management and outcomes reviews; champion person-centred, trauma-informed practice and PBS where relevant.Ensure safe medication support, infection prevention & control, clinical task delegation (where applicable) and continuity of care.Manage rotas, on-call/escalation, continuity and punctuality standards.People LeadershipRecruit, induct and develop staff (support workers, seniors/coordinators); deliver supervision, app