About

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?We are currently looking for a Coordinator to join our fast-paced operations support Team, working in our Property Services division in our Wembley Office on a Permanent Basis.About Sovereign Network Group (SNG)We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6 largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.The RoleKey ResponsibilitiesOversee and manage multiple shared mailboxes, ensuring timely responses to reactive and scheduled work requestsCoordinate and prioritise high-volume workloads while maintaining accuracy and service-level expectationsPrepare and issue quotes across Property Services, Building Services, and Investment Services in line with organisational standardsProcess invoices for all areas of Property Services, ensuring compliance with financial procedures and timely payment cyclesHandle customer enquiries professionally, providing clear communication and effective resolution to support a positive service experienceWhat we look forSolid experience in administration within a busy customer focused roleSome understanding of building maintenance terminology preferredExperience of using several different computer systemsAbility to manage your own work loadStrong customer service focus & confident telephone mannerThe ability to think quickly and clearly and work well under pressureEmpathy and a passion for helping peopleAs so