About

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services (Heating) division in our Greenham Office on a Permanent Basis.About Sovereign Network Group (SNG)We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.The RoleYour responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.Responsible to deliver the right outcome for our customerProvide a first point of contact within your area for business partners Assist in complaint and query resolutionTo manage a diary and bookings schedule for the teamComplete required administration tasksSeek opportunities to improve performance and offer solutionsEstablish and maintain own effectiveness by developing strong working relationships with team members, business stakeholdersWhat we look forSolid experience in administration within a busy customer focused roleSome understanding of building maintenance terminology preferredExperience of using several different computer systemsAbility to manage your own work loadStrong customer service focus & con