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Controller - Customer Card Payments Location: Lowestoft Salary: £30k Purpose To ensure accurate reconciliation and management of customer card payments, resolve payment issues, and support financial integrity and effective controls. Main Duties & Responsibilities (not limited to) Act as first-line support for customer card declines by assisting in the resolution of issues and liaising with all relevant internal and external stakeholders.Monitor debtor accounts set up as card payment to identify and correct outstanding customer card transactions.Support the customer card reconciliation process in collaboration with colleagues, ensuring all agreed timelines are met.Assist customers with card payment reconciliation queries.Investigate and resolve the causes of declines, errors and unmatched data and coordinate with relevant stakeholders.Reconcile and provide details for customer card payments to the Cashier Team in a timely and accurate manner.Maintain effective communication with internal and external teams, ensuring queries are handled promptly and professionally.Maintain and update procedure notes to ensure processes are clearly documented and current.Monitor, evaluate, and recommend process improvements to enhance efficiency and accuracy.Contribute to maintaining effective corporate governance, risk management, and internal controls.Undertake other ad hoc duties as directed by your line manager. Hours of Work 37½ hours per week, at a time agreed with your line manager Technical Skills & Experience Educated to GCSE level, or equivalent, in Mathematics and English (Essential)Experience of finance reconciliation processes ( Essential )Experien