Responsibilities
* Build and develop effective relationships with key stakeholders &/or customers and be comfortable
working across all levels, ensuring excellent customer service to meet contract expectations and demands.
* Support the overall delivery of FM operations in terms of contract delivery, M&E services, legislative
compliance, and contractor management.
* Achieve Key Performance Indicators and Service Level Agreement targets, ensuring consistency across the
range of service and attend relevant meetings with Stakeholders to monitor service delivery standards.
* Line management responsibility for service managers.
* Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial
commitment, and maximise revenues and optimise overall expenditure across the contract.
* Build relationships with Service partners and attend regular planned meetings where appropriate and
ensure full co-operation as and when required.
* Encourage, motivate & develop site based managers and teams, monitor progress, undertake per-formance
reviews.
* Oversight of FM management systems for site based operations to ensure that jobs are appropriately logged
and reported.
* Oversee the resourcing and managing of project works including, but not limited to, equipment up-grades
and building and M&E asset replacements.
* Ensure the cultivation of innovation and best practice and share across the wider business unit.
* Key team member of Emergency Response Team, Incident management team / Business Continuity &
Recovery Plan, along with being obtainable via phone 24/7.
* Manage multiple contractors / vendors to deliver services on time and within budget.
* Manage vendor procurement processes in accordance with agreed procurement guidelines.
* Implement and manage safety procedures to ensure the provision of a safe & secure working environment

Knowledge, skills and experience

Essential

* Previous experience in management of FM Contracts and demonstrated ability to influence change where
required, along with customer facing attitude and excellent team building / people management skills.
*Have experience in people management and coaching / influencing teams.
*Must satisfy all Garda checks.
*An understanding of basic technical aspects of FM (HVAC, Fire Protection system, Mechanical & Electrical
system, BMS system).
*Proven capacity to understand and interpret commercial contracts.
*Intelligent approach to performance monitoring including relevant experience.
*IOSH / NEBOSH Qualifications and BIFM / CIBSE Membership (or other accredited bodies).

Other personal characteristics

* Strong communicator - Good presentation skills and possesses strong verbal & written communication skills
also, an active listener.
* Passion for quality - has an eye for detail to make sure the best delivery of services.
* Self-motivated; confident & energetic.
* Flexible - able to adapt to rapidly changing situations.
* Strongly goal-oriented - able to focus on meeting all performance targets.
* Is a team player - able to cooperate and work well with others to meet targets.
* Proven ability to initiate and follow through with improvement initiatives.
* Open to new ideas & willing to challenge status quo.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.