About

A great opportunity has arisen for a highly organised and proactive Administrator with excellent Customer Service skills to join our client's friendly team initially on a temporary basis. There is an opportunity for a permanent position after a qualifying period. About the Role Reporting to the Project Manager and working closely with the sales and commercial teams, you will play a key role in coordinating contract projects, managing customer requirements, and acting as a vital link between customers, internal departments, and external partners. This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes ownership of their customers and projects from order through to delivery and installation. Key Responsibilities Customer & Order Management Prepare and issue quotations for the designated Divisional Contract DirectorProcess customer orders, including planning, scheduling, splitting, and releasing ordersAct as the main point of contact for a set portfolio of UK and export customersHandle inbound and outbound customer calls and emails, recording all relevant detailsResolve customer queries, delivery issues, damages, and after-sales requirements Project Coordination Coordinate contract schedules, ensuring all orders are correctly processed and up to dateBuild delivery and installation plans site by site and put them into actionWrite clear installation briefs and liaise with installation teams throughout the projectMonitor projects through to completion, obtaining end-of-day and end-of-project updatesAct as the first point of contact for any delivery or installation issues Logistics & Distribution Liaise with hauliers and the distribution team to ensure ac