About

Pertemps Network Group are assisting a London Housing Provider who are seeking an energetic and proactive Contract Manager to oversee cleaning and grounds maintenance contracts across its estates. You will bring proven contract management experience, strong relationship-building skills, and the ability to work with contractors to deliver high-quality, resident-focused services. You will also support residents with service concerns, provide practical solutions, and continuously enhance the delivery of estate services.Location: LondonRate: 375-400 Day RateManaging: x4 Contract OfficersWorking Pattern: x4 days on siteAs Contract Manager, you will: Ensure the effective management of estate cleaning and grounds maintenance contractsHold regular monthly performance meetings, monitoring delivery against SLAs and KPIs.Line manage a team of Contract Monitoring Officers, overseeing contract compliance and service standards.Lead a team responsible for investigating and responding to resident enquiries and complaints, ensuring a high-quality customer experience.Oversee inspections across estates, identifying issues and recommending service improvements.Manage and analyse performance data to drive contract improvements and produce management reports.Work collaboratively with stakeholders to resolve issues affecting current or future service delivery (regeneration or development projects).Ensure high standards of health & safety are adhered to across waste collection, street cleansing, and related service areas.Deliver projects aimed at enhancing service quality and resident satisfaction.Ensure actions and decisi