About

IntroductionAt Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. OverviewAre you a motivated and organised leader who is passionate about providing outstanding service? Do you excel in a fast-paced environment and have a talent for encouraging teams to reach their highest potential? If so, we have the perfect opportunity for you As a Contact Centre Team Leader in our Pension administration department, you will have a key role in delivering exceptional member service. You will guide and support a team of 10-15 people, creating a collaborative and high-performing atmosphere. Your responsibilities include ensuring casework is processed accurately and on time, upholding quality standards, and promoting ongoing improvements to boost the department’s impact on the business. How you'll make an impact Leadership & Motivation: Lead, engage, and inspire your team to build strong relationships and deliver exceptional service.Training & Development: Provide support and training to team members, working closely with the Principal Pensions Associate to progress their development.Col