About

Role Summary:As a Consumer Sales Representative, you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for consumers. Working in an office and phone-based environment, you will follow up on leads, arrange and send product samples, and support consumers in trialling and transitioning to Oakmed products.Our products transform the lives of patients living with a stoma providing a personal and respectful service. Above all we aim to bring a human connection to healthcare.Key responsibilities:The following outlines the main duties associated with the role. It is not an exhaustive list, and additional tasks may be required.Proactively follow up on consumer leads and convert them into Oakmed consumersSend out product samples to consumers and guide them through next stepsPrepare, plan, and manage daily consumer interactions efficientlyBuild trust-based relationships with consumers through empathetic and professional communicationIdentify cross-selling and upselling opportunities in line with consumer needsParticipate in team meetings and actively contribute ideas and share best practice suggestionsMaintain accurate documentation of interactions and outcomes in internal systemsExperience and Skills Required1–3+ years’ experience in a sales, telesales, or consumer-facing role (phone-based experience preferred)Confident and engaging telephone manner with excellent verbal communication skillsProven ability to build rapport and trust over the phoneResults-driven mindset with experience working towards sales targets or conversion metricsGood organisational and time-management skillsHigh attention to detail and accuracyComfortable using multiple systems and IT applicationsIntermediate IT skills, incl