About

• Company Description
• Our mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
• A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you will have

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potential
• Job Description

Maintain complete knowledge of the following (to include but not limited to)

• - All hotel features / services, hours of operation
• - Hotel function space, entertainment options, menus and floral decoration options
• - Hotel safety guidelines and evacuation plan
• - Scheduled daily group activities
• • Maintain high level of knowledge of competitors’ product
• • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• • Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
• • Arrange site inspections for potential clients
• • Promote positive relations with guests and attend to all requests expediently and courteously
• • Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• • Follow-up with in-house events to ensure on-going service to the guest
• • Develop professional relationships with key players in the designated Market segment to build business
• • Maintain good relationships with counterparts at competing hotels
• • Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
• Qualifications
• - Flexibility
• - Responsive
• - Service minded and guest oriented
• - A thorough and methodical approach
• - Ability to identify problems
• - Attention to detail,
• - Dynamic
• Additional Information

Your experience and skills include

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collectively as part of a team
• Add diplomas/certifications required if needed
• Must be eligible to live and work in the United Kingdom

• Job-Category: Sales & Marketing
• Job Type: Permanent
• Job Schedule: Full-Time