About

Do you share our passion for improving lives and creating possibilities? Our staff are hardworking and enthusiastic. We all want to provide a great, person-centred service to enable our customers to live positive, independent lives. About the role We have a fantastic opportunity for a Concierge Officer to join our Foyer team in Sheffield permanently. The Foyer houses a diverse client group, including young people from varied backgrounds and cultures. Our Sheffield Foyer provides accommodation, training and support to help young people who have been affected by homelessness to live independently and find a pathway into employment. As a Concierge Officer, you will play a vital role in maintaining the safety, security, and smooth operation of the building, while providing a welcoming and professional front-of-house service to residents, visitors, and external partners. This role operates on a shift pattern of 16:00 to 23:00, Monday to Friday, working 35 hours per week. Reporting to the Foyer Senior Support Officer, your key responsibilities will include: Providing reception cover and customer support throughout your shift, ensuring only authorised individuals have access to the premises.Managing the door entry system, CCTV, and associated technology in line with data protection regulations.Conducting regular internal and external security checks, investigating alarms or irregularities, and securing the building as needed.Delivering excellent customer service and administrative support, including logging incidents and daily activities.Handling repair requests, liaising with contractors, and ensuring safe access to resident areas.Assisting residents with landlord equipment, including selling electricity and laundry tokensSupporting new residents by issuing Welcome Packs and explaining fire safety and health procedures.Managing disputes bet