About

Completions Case Manager – Buy to Let MortgagesAt West One, you’ll take full ownership of allocated cases from offer through to completion, ensuring smooth progress, clear communication, and timely, high-quality outcomes for our clientThe overall responsibility of the role is to take ownership of allocated cases once offered through to completion.Key AccountabilitiesMonitor and manage upcoming expiration of documents and offers through to completionMaintaining a pipeline of cases, overseeing cases from offer through to completionUpdate all relevant systems to maintain management informationWork closely with the underwriting team to effectively manage the post offer caseload to completionProcess incoming completion documentation either via post, email etcProvide daily/weekly/monthly completion forecasts to line managerProvide concise and accurate updates to brokers and solicitors.Proactively chase brokers for outstanding requirements.Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors.All work is to be carried out in accordance with Enra Specialist Finance policies and procedures.Skills & CompetenciesAbility to work as part of a team.Pass internal competency tests post induction.Excellent Organisation skillsHigh attention to detail.Good written and verbal communication skills.Knowledge & QualificationsAn understanding of FCA regulation.Experienced in the completions process for BTL Mortgages.CeMAP (desirable, not essential).Personal AttributesFlexibleArticulateWell organisedRobust and comfortable working to deadline and under pressureWhy