About

We're Hiring: Completions Agent Location: Fully Remote (Including all training) Type: Full Time, permanent Reports to: Team Manager Salary - Competitive Start Date - 11th May 2026 We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations. What you will do Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.Handle all stakeholder communication in line with company policies and service standards.Liaise regularly with solicitors to progress cases to completion.Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.Act fairly and professionally when dealing with intermediaries, solicitors and valuers.Check all applications for completeness before submitting for funds release approval.Assess and action all correspondence to ensure lending criteria and conditions are met.Maintain accurate file and data records at all times.Handle complaints in line with the company's complaint handling procedures.Support colleagues' pipelines during periods of absence.Identify opportunities to improve processes and support the delivery of system and workflow changes.Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention. What you will bring Experience in a processing or adm