About

IntroductionAt Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. OverviewStep into an impactful role with Gallagher as a Complaints Manager, where you'll drive meaningful improvements in our pension administration services. Be part of a supportive, inclusive team that values your ideas and contributions, whether you're based in one of our regional offices or working remotely. Together, we'll deliver outstanding service to our clients and their members. How you'll make an impactAs a Complaints Manager, you’ll take the lead in managing our complaints process, ensuring it operates seamlessly and efficiently. By analysing complaints and Errors & Omissions, you’ll uncover trends and drive meaningful improvements. Collaborating with teams across the business, you’ll play a key role in reducing complaints, streamlining processes, and enhancing the experience for pension scheme members. You’ll also spearhead national initiatives and champion continuous improvement, making a tangible impact on the quality of our services. About YouWhat You’ll Bring to the Role: