JOB SUMMARY:

As a Community Progression Officer (CPO), you will be responsible for the engagement, and progression of learners and participants aged 18+ and support in the achievement of job, education, training and learning outcomes through our Skills and Targeted Support programmes. You will work both in the office and within communities to ensure customers receive an outstanding customer service and journey with Futures.

You will be an essential part in our customer journey, supporting our customers who are looking for their next steps and career / learning journey. You will build and maintain effective rapport and relationships with customers, prospective customers and learners to ensure they are supported to achieve their learning and career goals.
 
You will be adept at working in a fast-paced, evolving and targeted environment, working effectively to coordinate the support required by our customers. You will use your exceptional planning and organisational skills to ensure that all customers are given appropriate assistance in ensuring they remain in sustained education, employment and training and to take the next step in their career journey. 
The key objectives:
• To engage customers to Futures Skills courses and wider support
• To actively promote the work of Futures and the support available to residents
• To work with local employers to develop relationships and job opportunities for customers
• To support the work of the Targeted Support division including supporting economically inactive and unemployed customers
• To build strong relationships with stakeholders including VCSE’s and other support services


ROLES AND RESPONSIBILITIES:
• Actively promote the Futures offer to all stakeholders, building a strong rapport with learners/customers and promoting the opportunity and benefits further training, advice and guidance can offer.
• Develop appropriate partnership networks to improve access to our services for learners/customers including harder to reach groups and those in most need of support and advice.
• Develop partnerships with a wide range of support services, signposting to services to overcome barriers and enable customers to enter and sustain a positive education, employment and training outcome.
• Use communication and coaching tools and techniques to provide information and advice to learners/customers with targeted needs in 1 to 1 and group settings using digital and non-digital means.
• Regularly follow up and track the learner/customer’s status and record accurately all outcomes, ensuring evidence is gathered in line with contract requirements. This will include home visiting as required.
• Actively participate in outreach work across a range of contracts including employer engagement.
• Carry out eligibility checks, initial assessments and enrolments onto our adult skills courses.
• Support the Employer engagement function to expand the number of businesses supported to access Futures recruitment and Skills services.
• Support to develop and deliver group support sessions to support learners/customers in overcoming barriers e.g. Money management and budget planning, pre-employment skills and confidence and resilience.
• Participate in Futures job clubs.
• Gather customer feedback and case studies through a variety of methods.
• Maintain accurate digital records in a timely manner, optimising the use of IT, including reports and dashboards.
• Attendance at jobs fairs and community venues e.g. food banks, family hubs libraries, job centres to generate customer referrals.
• Key link between Targeted Support, Skills and the Customer Hub including updating website on a regular basis.
• Carry a small caseload of customers from Targeted Support contracts.
• To work in a target driven and outcomes-based environment meeting individual and team KPI’s

Proud member of the Disability Confident employer scheme