PCP is proud to deliver Healthwatch South Tees. They cover the area of Middlesbrough, and Redcar and Cleveland to find out what matters to people and help make sure views shape health and social care support needed.

They focus on ensuring that people’s experiences and concerns about health and social care services are heard and we speak out on their behalf to inform service development and ensure they meet the needs of local people.

We are looking to appoint someone with demonstrable experience to join our Healthwatch team as a Community Engagement Officer.

If you are passionate about making a difference to our community and want to help and support local people to live well through the vital work we deliver, we’d love to hear from you.

To book an informal discussion with Linda Sergeant, Project Lead. Please email linda.sergeant @pcp.uk.net.

Closing date for applications is: Sunday 9th November 2025 at midnight.

Job Purpose
We are seeking a passionate and proactive Community Voice Development Officer
You will be responsible for developing and implementing an effective Engagement Strategy to coordinate engagement activity across the South Tees area to reach a range of community stakeholders, including ‘seldom-heard’ voices.
To lead and deliver community engagement initiatives that empower local communities, encourage inclusive participation, and strengthen relationships between the organisation and its stakeholders. The Community Development Worker will play a key role in designing, implementing, and evaluating engagement programmes that support community development and social impact.

Key Responsibilities
• Develop and lead community engagement strategies aligned with organisational goals.
• Build and maintain strong relationships with community groups, residents, partner organisations, and stakeholders.
• Facilitate inclusive consultation and co-production activities to ensure community voices are heard and reflected in service planning and delivery.
• Ability to present information clearly and effectively to a range of audiences, both formally and informally.
• Gather and analyse community insights to inform service development and improvement.
• Signpost individuals to relevant services and support organisations.
• Collaborate with local partners to strengthen community networks and engagement.
• Support and mentor junior engagement staff and volunteers.
• Organise and manage events, workshops, and outreach activities to promote community involvement.
• Monitor and evaluate engagement initiatives, producing reports and recommendations for improvement.
• Identify emerging community needs and opportunities for collaboration or innovation.
• Ensure compliance with safeguarding, equality, and data protection policies
• Act as an ambassador for the organisation, representing its values and behaviors with professionalism and enthusiasm

Essential Skills and Experience
• Significant experience in community engagement or development within a public sector or local government setting or NHS ICB setting.
• Strong understanding of local government structures, decision-making processes, and statutory responsibilities.
• Excellent communication and facilitation skills, with the ability to engage diverse communities.
• Experience in designing and delivering inclusive engagement activities.
• Confident using all Microsoft Office packages (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to analyse data and produce clear, actionable reports.
• Strong interpersonal and communication skills, with the ability to engage diverse audiences.
• Ability to work independently and collaboratively within a team.
• Experienced in principles of engagement and co-production through lived experience.
• Ability to adapt to change and work flexibly across different settings.
• Strong interpersonal skills with a non-judgemental approach and the ability to listen with empathy.
• Self-motivated and able to work independently, whilst being a collaborative team player.
• Problem-solving mindset with initiative and creativity.
• Ability to communicate effectively with a wide range of stakeholders.
• Comfortable using social media platforms to engage with the public and promote initiatives.
• Full UK driving licence and access to a vehicle.
• Knowledge of equality, diversity, and inclusion principles and how they apply to engagement.
• Ability to work flexibly, including occasional evenings and weekends


Desirable Attributes
• Degree or relevant qualification in community development, social work, or related discipline
• Familiarity with digital engagement tools and platforms
• Experience supporting or managing volunteers
• Interest in health and wellbeing and a commitment to improving local services.

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