About

We’re Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined. The Role: The Building Host plays a key role in delivering a welcoming, efficient, and well-managed environment for customers, visitors, and guests. This multifaceted role supports day-to-day operations, builds customer relationships through 1-to-1 catch-ups, contributes to a connected community, conducts regular building walk-throughs, manages meeting rooms (including income tracking), oversees stock levels, and provides administrative support to the Property team using a variety of digital tools. Salary: Up to £30,500 per annum The Team: We have three FLEX workspace locations in MediaCity, each managed by one coordinator per building. The role requires working independently within your own area, while also being a team player across various projects, networking and community events. Location: Flexibility required, including some evening and weekend shifts based on building or customer needs. Covering other FLEX locations will be required during staff absence/holidays as part of a support‑cover role. What you will be responsible for: Customer Experience & Services Greet and assist customers, visitors, and contractors with professionalism and positivity. Respond promptly to customer enquiries, service requests, and feedback. Conduct regular 1-to-1 catch-ups with customers to build rapport and gather insights. Coordinate deliveries, service providers, and customer requests. Provide helpful information about amenities, services, and the local area. Contribute to a consistently welcoming and professional atmosphere throughout the building. Community Engagement Support community-focused initiatives and help foster a connected customer environment. Assist in planning and delivering events, meetups, and programs that enhance the customer experience. Help onboard new customers and make introductions where appropriate. Act as a point of contact for community-related feedback and engagement ideas. Building Walks & Operational Support Conduct routine building walk-throughs to assess safety, cleanliness, and quality standards. Report any maintenance issues or safety concerns to the appropriate teams. Support adherence to building policies and procedures. Share observations and suggestions with management to support continuous improvement. Meeting Room & Inventory Management Oversee setup, cleanliness, and smooth operation of meeting rooms and shared areas. Monitor meeting room usage and track associated income, providing reports to management. Ensure meeting rooms are reset between bookings and stocked appropriately. Manage stock levels for building supplies and refreshments, placing timely orders and tracking inventory. Administrative Support Provide administrative support to the Property team using a range of digital tools and platforms. Assist with data entry, scheduling, record-keeping, and reporting tasks. Use property management systems, spreadsheets, and internal platforms to log information and updates. Help prepare documents, notices, or communications as needed by the Property team. Support internal coordination between teams to ensure smooth building operations. Your skills, experience and qualifications: Essential criteria Experience in a customer-focused or operational support role. Excellent communication and interpersonal skills. Highly organized with attention to detail and time management. Comfortable using digital tools such as booking systems, spreadsheets, email, and CRM/property platforms. Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits, make sure to visit our My Total Reward page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose. Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20% And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com To find out more about our approach, visit our Diversity and Inclusion page. At Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities. We have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our Benefits and Career Development Page for more information All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background, socio-economic background, religion or belief Depending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment process To apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews. Stage 3: Offer and Contract If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via the candidate account you applied through. You will be able to review and sign this online. You will be fully supported by Landsec's recruitment team during this process. Stage 4: Onboarding Once you have signed your contract you will be able to onboard through our HR system providing us with all the details and completing your benefit selection, your pre-employment screening and any additional onboarding tasks you may have.