Community Associate - Coworking Office Spaces

£34,632

Location: Hale House, Portland Place, Marylebone, W1B 1NT

Full Time | 40 hours per week Mon–Fri (8:30–5:30 or 9:00–6:00), no weekends

This isn’t reception. It’s connection

Ok, so this isn't your typical reception job. In fact, we call it Community Associate. The community team at Spacemade are space makers. Literally. If you’re the type who lights up a room, remembers everyone’s name, and can throw a cracking event that gets people mingling – read on. If you're looking for a reception job where you just sit at a front desk all day answering phones, then please do not apply...

At Spacemade, our Community Associates are the beating heart of our buildings. Yes, you’ll be the welcoming face of the space – but you’ll also be curating vibes, hosting moments, and making our members feel right at home.

If you’ve worked in coworking, boutique hospitality or front of house in theatres or lifestyle hotels – and you're craving a role with better hours, more meaning, and plenty of progression – this could be your scene.

A day in the life

You’ll be the go-to person in the building – the one who keeps things running smoothly and members feeling seen.

Your mission:

• Create a warm, safe and vibrant atmosphere for members and guests

• Greet, chat, and support members with anything they need

• Onboard new members and help them feel at home

• Plan and host great events (think coffee mornings, socials, wellness and pop-ups)

• Keep the front desk looking sharp and the building running like clockwork

• Liaise with ops and maintenance teams to keep standards sky-high

• Pitch in with ideas for improving the member experience

You’ll love this if you…

• Have experience in a customer-facing role – ideally in coworking, hospitality, theatre or front-of-house

• Are confident with tech (you’ll be trained on our CRM and booking systems)

• Are curious, thoughtful and love connecting with people

• Have a flair for organising and hosting events

• Want to work Mon–Fri (no evenings or weekends!)

• Are proactive, professional and great under pressure

• Bring creativity, energy, and a touch of theatre to your day

• Want to grow your career – several of our Community Associates have been promoted into Community Manager roles

Why work for us?

• A supportive, friendly, hard-working team.
• Quarterly team socials & get-togethers.
• Bring your pooch to work - we are a dog-friendly office.
• Take a half-day on your birthday.
• A mental health personal day.
• One paid charity day per year.
• Competitive salary and bonus scheme.
• 25 Days holiday per year (excluding Bank Holidays).
• £50 per month wellbeing allowance.
• Cycle to work salary sacrifice scheme £2000

Who we are

At Spacemade, we believe that real-world connections shape our personal and professional journeys in ways unmatched by digital networks and interfaces.

This is why at each of our locations, we foster environments that make your office days feel purposeful and engaging; where mere interactions turn into meaningful connections and opportunities to learn, grow, and succeed together.
We are proud to be a certified BCorp business.

What next?

If you’re a match, we will ask for:

1. A short video introduction or a quick get-to-know chat with our Head of People and the Community Manager

2. A take-home task (case study) then an online (or F2F) interview with our Head of Community and Senior Community Manager

We’re an equal opportunity employer. Everyone who applies to Spacemade will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status and you will need to have the right to live and work in the UK.