About

Business Unit: Unsecured lendingSalary range: £54,400 - £68,000 per annum DOE?+ benefits Location: Hybrid - with travel to a hub when required Contract type: Permanent Our TeamWe're not just a commercial team — we're a catalyst for change in the credit card industry. Bold in our thinking and disruptive by design, we thrive on innovation, challenge convention, and build propositions that lead the market. As part of Nationwide, we're guided by a clear purpose: to serve our members and communities, not shareholders. That means every decision we make is rooted in doing what's right — creating fairer, more inclusive financial products that deliver real value. If you're driven by ideas, excited by transformation, and ready to create what's next, you'll feel right at home here. What you'll be doing Shaping and delivering commercial strategies that deepen customer engagement. Use insights to identify opportunities and risks that impact customer experience and satisfaction. Lead contributions to forums such as trading, customer outcomes and business review.Leading targeted Balance Transfer and Money Transfer campaigns designed to meet customer needs and improve financial wellbeing. Deliver personalised, data-driven campaigns that optimise targeting and pricing to drive loyalty, and long-term customer relationships across key transactional moments.Partnering with Finance and Insight teams to ensure pricing and product economics are aligned with real customer behaviours relative to expectation. Develop transparent, sustainable pricing strategies that support customer retention and deliver mutual value.Working closely across functions inc. Risk, Finance, Digital, Marketing, Operations, and Insight teams to align campaign objectives and support delivery. Provide input in