About

We’re working with an award-winning insurance brokerage known for delivering excellent service and sound advice. They’re looking to recruit a Commercial Account Handler to join their team—someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers.In this role, you’ll be a key point of contact for clients, managing a broad mix of commercial business and helping ensure the smooth running of the account. If you enjoy getting into the detail, working in a supportive team, and maintaining high standards, this could be a great fit.Responsibilities of the Commercial Account Handler:Handle day-to-day servicing of commercial accounts, including new business, renewals, mid-term adjustments, claims, premium finance, and general queries.Build trusted client relationships, providing clear advice, the right cover, and excellent service throughout.Work closely with Account Executives to retain and grow accounts through strong service and proactive rebroking.Ensure all activity complies with FCA rules and internal procedures, with accurate file keeping and documentation.Liaise effectively with insurers and underwriters, managing policy documentation and maintaining good relationships.Support colleagues where needed, assist with complaints, and take ownership of your own development and CPD.What we are looking for:Previous experience in a commercial broking role with good knowledge of a range of commercial insurance products.Confident communicator with a customer-focused approach and relationship-building skills.Well-organised, detail-oriented, and proactive.Comfortable using insurance systems (e.g. Acturis or Open GI) and Microsoft Office.Willingness to work towards Cert CII (if not already qualified).Familiarity with