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Business Unit: Customer Operations Salary range: £45,600 - £62,000 per annumLocation: UK Hybrid - Leeds/ London Contract type: Permanent Our Collections and Recoveries team is investing in strategic improvements across the Collections operation. These enhancements will ensure the operation is fit for purpose in the context of a continually evolving and complex regulatory landscape where customer circumstances require often tailored and sensitive solutions. Positive customer outcomes will continue to be at the heart of everything the function does with broader functional improvements driving a more engaging colleague experience across the front-line Collections operation. We're looking for individuals to join us to help deliver this exciting strategic initiative, working with colleagues across Virgin Money and Nationwide, to deliver improvements in the operation of the Collections and Recoveries function. As a Strategy Specialist, your role will include driving the delivery of collections and recoveries strategies to ensure we offer the right treatments to Small Business customers in arrears, at the right time. You are primarily responsible for utilising your knowledge and experience, using data analysis, to drive the direction of the customer journeys for Small Business customer in arrears. You'll use your well-developed skills to draw conclusions, offer solutions and make recommendations that contribute to achieving our businesses ambitions. This ensures that they support customers in line with risk appetite, within regulatory guidelines and delivers delightfully surprising customer solutions. What you'll be doing Producing performance MI/Dashboards and conducting detailed portfolio analysis & insights to help inform data driven decision making.Own the collections and recovery strategy for Small Busines