About

• About the company
• Scopio Labs is a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to facilitate quicker, earlier detection and diagnosis of
• blood-related diseases, ultimately leading to improved patient outcomes. At Scopio Labs, every team member plays a crucial role in our life-saving mission.

• About our technology
• Scopio has developed a groundbreaking digital imaging platform utilizing innovative computational photography and clinical-grade AI. This platform automatically analyzes blood and bone marrow samples at the highest resolution available and delivers results within minutes.
• About the role
• Join our dynamic customer success team as a Clinical Solution Consultant (CSC) and help us bring Scopio's innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you'll support our equipment and applications from pre-sales through to go-live and beyond, ensuring a seamless integration process.

• What you’ll be doing
• Implementation & Training
• Plan and execute implementation of Scopio applications, integrating with middleware and supplies at customer sites
• Assist customers in meeting regulatory and validation requirements
• Develop and conduct training programs, including workshops and on-site sessions
• Manage the integration process to align with customer expectations and timelines

• Technical Support & Troubleshooting
• Collaborate with the technical team to address troubleshooting issues related to Scopio products, ensuring effective communication and resolution
• Provide both pre- and post-sale technical support, serving as a resource for application-related inquiries

• Customer Satisfaction & Feedback
• Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
• Gather and analyze data on customer usage and preferences to inform product development
• Identify critical gaps and product issues, recommending actionable solutions
• Collect ROI data to measure progress and adoption within laboratories

• Sales Support
• Participate in conferences and support the sales team with application demos
• Travel up to 60%

• Requirements
• Experience & Education
• Minimum of two years’ experience in laboratory science, preferably as an Applications Specialist or Medical Technician
• Bachelor’s degree (BSc Hons) in Biomedical Science or a related field
• IBMS Registration Portfolio completed and possession of the IBMS Certificate of Competence, and/or registration with the Health and Care Professions Council (HCPC)
• Previous experience in a hematology laboratory — required
• Familiarity with the hematology market — an advantage

• Skills
• Strong interpersonal, persuasive, problem-solving, and communication skills
• Basic analytical capabilities and proficiency in Microsoft Excel for data management
• Ability to build sustainable relationships with internal and external stakeholders
• A collaborative team player with a strong customer success
• Mindset