About

Clinical Manager – Specsavers Location: Swindon Reports to: Store Directors / Store Manager Role Purpose As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values. Key Responsibilities Clinic & Contact Lens Operations - Manage clinic flow to ensure patients are seen promptly and efficiently.- Oversee the contact lens department, ensuring high standards of service and technical excellence.- Drive clinic efficiency through effective use of systems and technology (e.g. FARS, RemoteCare and RemoteTeach).- Monitor and analyse clinic and contact lens performance data to inform planning and improvements.- Ensure completion and review of all required reports. Team Leadership & Development - Lead, coach, and motivate your team to deliver outstanding customer service.- Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance.- Support with onboarding, and induction of new team members.- Foster a positive, inclusive, and high-performing team culture.- Support the development of team members through coaching, feedback, and performance reviews. Customer Experience - Act as the first point of contact for patients, ensuring a warm and professional welcome.- Resolve customer concerns confidently and positively.- Build strong relationships with customers, turning them into ambassadors for the brand. Store & Business Support - Support daily store operations, includ