About

Looking for a progressive and evolving role where your primary mission will be to own, operate and build a client support function? This is a role with high visibility, variety, and impact. It offers the chance to build a central function of the company while maintaining deep technical engagement with products and clients. You will not only resolve client issues but also act as the architect of the support infrastructure. You will work with the internal teams to design processes, select tools, and shape a support function that can scale with the business. Key responsibilities will be across two main areas: Owning & Scaling Client Support Own the Function - Take full ownership of the support queueBuild for Scale - Design and implement scalable support processes and workflowsKnowledge Architecture: Build and maintain a practical, well-organised knowledge base to reduce ticket volume and empower clients to self-serve.Metrics & Reporting - Track and interpret support metrics to highlight what is working, identify trends, and report on the health of the support function to leadership.Cross-Functional Collaboration Project Delivery & Implementation Configuration & Customisation - Collaborate with stakeholders to initially configure the platform, ensuring models are accurately parameterized to reflect specific business risksData Management - Facilitate complete and accurate client data gathering for input into the platform and provide quality control on modelling resultsClient Training - Develop and deliver effective client workshops and training sessionsProject Execution - Execute project plans with revisions We're looking for the follo