About

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. The Client Services Director is responsible for leading and inspiring a high-performing Client Service team dedicated to delivering exceptional service to banks, brokers, intermediaries and issuer clients. The individual will ensure client expectations are consistently exceeded through proactive relationship management and strategic support in driving client satisfaction, process improvement, and business growth. Leadership and Team Management Provide clear direction, motivation, and day-to-day leadership to the Client Service team, ensuring workloads are balanced and service quality remains exemplary.Support the Senior Director in setting strategic priorities for the team and ensuring alignment with broader business goals.Mentor and coach team members to drive engagement, performance, and professional development. Client Service Excellence Serve as the senior escalation point for key clients, championing resolution of complex issues swiftly and effectively.Own relationships with top-tier clients, fostering trust and confidence through regular engagement and service review meetings.Monitor client satisfaction and proactively identify opportunities to enhance service delivery and strengthen client partnerships. Operational Efficiency and Continuous Improvement Evaluate team workflows, systems, and procedures to identify opportunities for automation, efficiency gains, and process enhancements.Partner with the Senior Director and cross-functional teams to drive consistent operational excellence and streamlined client service delivery.Lead and support implementation of new clients, services, and product lead initiatives to e