About

About the Role:The Trade Processing Client Services team is the first line of contact for our clients to provide day-to-day operational client support of OSTTRA platforms that provide trade capture, trade processing, give up messaging, and credit management workflows. You will provide essential client support while collaborating closely with Commercial, Product, Technology, Sales, and Customer Success teams across the globe. ResponsibilitiesYou will be supporting a diverse and high-profile client base, including leading banks, hedge funds, asset managers, and fund administrators. Our services are deeply embedded in their systems. In this role, you will be instrumental in providing effective support to our clients through the following duties and responsibilities Build trusted client relationships as the face of the global Client Services team. Manage and resolve operational queries related to access management, trade message workflows, configuration change requests, and errors and exceptions. You will partner closely with internal teams to ensure prompt and complete resolution. Conduct testing and troubleshooting; escalating complex and critical issues to Technology for deep-dive analysis. Communicate incident status to clients, client enhancement requests to internal Product and Technology teams; Act as an escalation point or a single point of contact for certain initiatives, services or projects from a Client Services perspective Deliver productive training and demonstrations to both new clients and team members, in person or through online communication tools. Provide onboarding and user acceptance testing support by configuring platforms for key trade capture and messaging workflows, and user access. Coordinate across the global Client Services team to ensure consistent, positive client outcomes. Participate i