About

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently seeking an individual to join this team in the role of Client Service Manager. In this role you will: Field and resolve basic and complex service inquiries; ensuring timely response and proactive communications until the client's expectations are met. Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. You will identify and action red flags before they become client-identified issues and coordinate remediation and the communication to clients/internal stakeholders. Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight. Oversee local client-initiated projects; facilitate local completion of global client-initiated projects and engage with Global counterparts for maintenance request, client queries and escalations. Develop and maintain internal and external contact list. To be successful in this role you should meet the following r