About

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role/ Department: Responsible for overall client service and delivery across all applicable disciplines. Facilitates efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.The Client Service Manager is accountable for ensuring client satisfaction through: responsiveness to client enquiries regarding the operation of all productsadherence to procedures and agreed Service Level Descriptionsaccurate and timeliness of agreed daily/weekly/monthly deliverables The key responsibilities of the role include: Main operational contact for client enquiries liaising with the appropriate internal partnersProactive monitoring of client deliverablesIdentifying revenue generating/cost reducing client operational efficienciesLead or participation in client service reviewsAdministration of client accountsMaintenance and adherence of Service Level DescriptionsProject management of restructure and transition activityCommunication of any changes to the client relationship to the relevant internal partnersProactively work with the client and internal partner