About

One of the UK's largest and foremost law firms is currently looking to Client Experience Expert to join their contact team in the Sheffield office. Offering a salary circa £27,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024. Your Role and What You'll Be Doing As a Client Experience Expert, you'll be the first point of contact for our clients, ensuring excellent service in every interaction, whether with clients or colleagues, across all communication channels managed by the Contact team. Her's a bit more detail… Handle internal and external client calls and digital enquiries across all areas of the firm, whilst upholding Irwin Mitchell's values and ethics.Rotate across departments within the Contact team based on client demand.Assist clients obtaining the necessary support, either directly or by directing them to the appropriate area of the firm.Take ownership of the client experience, prioritising the client in all interactions, and escalating any concerns to the Client Experience Leader when necessary. About You This is what you'll need to have to be suitable for the Client Experience Expert role…… Prior experience in a Contact Centre or a similar setting.Significant background in a customer service or client services.Confidence in managing difficult and sensitive conversations.Outstanding listening and questioning abilities.Proven problem-solving skills. Our Benefits This is what is on offer 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.Gen