About

• As the Client Account Manager, you will act as the main point of contact for
• existing customers. You will be responsible for managing your client
• relationships, retention, and growth strategies across your entire portfolio,
• developing strong relationships with accounts by sharing performance metrics and
• insights to establish Impel’s products as best in class. You will work closely
• with your customer to understand their business and match their needs with Impel
• products. To be successful, you should be organised, a strategic thinker, excel
• at communication, and follow up to get the job done.

• The successful candidate will be joining a small but rapidly scaling team in the
• UK representing customers across the breadth of the UK automotive retail
• industry. While the role is home-based, and a motivated, self-starter approach
• is beneficial, the team thrives on collaborative thinking and efforts, meeting
• regularly on scheduled conference calls, monthly and quarterly meetings, as well
• as social events, to foster a fun, cohesive and inclusive working environment.

Key Areas of Responsibility

• * Identify and cultivate strong relationships with key stakeholders within your
• portfolio
• * Provide white-glove service to your clients by serving as their primary point
• of contact for all client-facing questions with the goal of client delight
• * Provide customer insights and consultation to your clients through frequent
• reviews and in-person meetings that demonstrate an understanding of the
• market, advertising landscape, and how to help your clients achieve their
• goals.
• * Collaborate cross-functionally to align campaign structure and strategies
• with client business goals
• * Identify barriers to success, define the resolution and manage internal
• resources to help resolve
• * Provide customer insights to Product teams for new features, functionality,
• and enhancements
• * Ensure all incoming client requests and concerns are resolved in an urgent,
• professional, and personable manner
• * Utilise Salesforce to document and track customer engagement and interactions
• * Perform other related duties such as participating in various projects or
• initiatives

• Qualifications
• * Strong business acumen
• * Experience working in fast-paced world of SaaS, and startups and automotive
• retail ideal
• * Strategic thinker who is comfortable using data & insights to grow
• relationships by identifying and solving problems
• * Motivated and comfortable working remotely as well as on the road or in the
• field
• * Effectively work cross-functionally and with a wide range of people with
• different skill sets
• * Excellent organisational, interpersonal, and communication (written and
• verbal) skills
• * Proven ability to set clear and deliverable goals – demonstrate tenacity and
• a commitment to deliver and be accountable for results
• * Exceptional time management skills with the ability to handle multiple client
• projects simultaneously
• * Ability to work in a fast-paced environment while solving problems quickly
• and creatively
• * Proficient in Microsoft Office Suite and G-Suite
• * Comfortable working in a fast-paced and dynamic environment
• * Positive, customer first attitude
• * Ability to learn quickly and adapt to change
• * Google Analytics experience

Additional Requirements

• * Up to 40% travel
• * Undergraduate degree preferred or 3-5 years of relevant work experience
• * Knowledge of the Automotive Software Industry preferred