About

IntroductionAt Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.OverviewWe are seeking a dedicated Claims Handler to join our team and act in the best interests of the Company by delivering a high-quality, cost-effective claims service to customers. The role will be based either at the Leatherhead or Chelmsford office. This role plays a vital part in achieving our claims business goals within established handling authorities. The role requires applying professional skills, experience, and judgement to optimise the Company’s financial performance, contributing to short- and long-term business objectives including budget and EBITDAC targets. The position involves delivering a high standard of service to clients and insurers, while consistently upholding the Company’s reputation through honesty, integrity, and good faith in all dealings with employees, customers, suppliers, and the wider community. How you'll make an impact Handle referrals/queries from Admin AssistantsLiaise with Insurers, Accounts and Underwriting depar