About

Primary Details Time Type: Full time Worker Type: Employee Claims Technician The Opportunity: Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We’re looking for a proactive and detail-oriented individual to join our team, where you’ll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes, this role offers variety, challenge, and the opportunity to build your knowledge of legal and regulatory matters. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to grow within a supportive team, we’d love to hear from you. With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact Your New Role: Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contactAction written response correspondence as appropriateLiaise with stakeholders regarding claims to ensure the best outcomes for our customersNegotiate settlements with third partiesEntering key data accurately on Excel and in-house systemsWorking with automated assisted processesDevelop and maintain a knowledge of legal & regulatory mattersUnderstand the technical language used in documents and interpret the meaningPut the customer at the forefront of everything we do About you: A passion for excellent customer service by going above and beyond to understand our customers’ needsAble to follow a detailed process to ensure th