About

I’m currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team.This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment.You’ll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probationThe RoleManage a caseload of Income Protection, Critical Illness and Life Insurance claimsHandle inbound and outbound calls, confidently guiding clients through the claims processMake accurate and fair claims decisions within agreed authority limitsMaintain detailed and accurate records across internal systemsMeet quality, accuracy and volume targetsCommunicate clearly with clients, representatives, IFAs and claims partnersIdentify and log risks appropriatelyWhat We’re Looking ForGCSEs (including Maths & English)Strong communication and numeracy skillsAbility to prioritise, multi-task and manage deadlinesHigh level of accuracy and attention to detailComfortable managing your own workloadA proactive and team-oriented mindsetThe Right PersonClient focused and empatheticTakes ownership and responsibilityProfessional and confident communicatorKeen to develop within financial servicesIf you’re interested in finding out more, feel free to get in touch for a confidential conversation.