About

Role Purpose

• The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims Handler will be responsible for a range of activities, including sending and printing of correspondences, requesting reports, and processing payments, ensuring that all work is completed accurately and efficiently.

Key Responsibilities

• 1. Assist Claims Adjusters by executing tasks as directed, ensuring timely and accurate completion of work assignments.
• 2. Prepare, send, and print correspondences related to claims, ensuring correspondent details are accurate in all communications.
• 3. Request and obtain necessary reports and documentation to support the claims process, ensuring that all information is accurate and up-to-date.
• 4. Process payments related to claims in accordance with company policies and procedures, ensuring CBSP Director Head of Claims Claims Manager Claims Team Leader Claims Admin
• accuracy and compliance.
• 5. Completes Productivity tracker accurately and timeline for proper monitoring and reporting of workload.
• 6. Maintain organized records of all correspondence, reports, and payments to facilitate easy retrieval and reference.
• 7. Ensure the quality of work is achieved by adhering to established standards and procedures, conducting self-reviews, and seeking feedback when necessary.
• 8. Collaborate with team members and other departments and raise any issues or challenges encountered to ensure a smooth workflow throughout the claims process.
• 9. Stay informed about company policies, procedures, and industry regulations to ensure compliance in all tasks performed.
• 10. Participate in training and development opportunities to enhance skills and knowledge related to claims handling and customer service.
• 11. Pass all certification exams in various trainings attended.