About

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewAre you motivated by helping people and delivering excellent customer service? You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service. Once you’ve passed your probation period, typically 3-months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work 37.5 hours between those times. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification. How you'll make an impactIt’ll be your job to proactively handle your own caseload of uninsured loss recovery claims on our office case management system. You’ll communicate with third parties and insu