Background

As a Civil Enforcement Officer, you will be required to start and end your shift at Latton Bush, Southern Way, Harlow consisting of hours 07:30am-19:00pm with 1 hour lunch (10 ½ hours per day).

Key Responsibilities:

To recognise the importance of supporting colleagues and to recognise the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner.

Patrol and enforce on-street and off-street parking areas across the Partnership to enable the provision of an efficient and effective service.

Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained.

To appear at adjudication hearings/court as required.

Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs.

Maintain equipment provided in good working order.

Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID 19 risk assessments.

To ensure that all internal and external communication formats are read and responded to as required.

Ensure all corporate policies are followed to ensure consistent service provision.

Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner – safely and securely.

Qualifications and Experience

Numerate and Literate.

Have accurate and clear communication.

Skills both written and verbal with the ability to apply them to different audiences and circumstances.

Full, Clean UK Diving Licence (Manual).

Experience You Wil Bring (Desirable)

Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford).

Parking regulations in accordance with the Highway Code.

Knowledge of the Traffic Management Act 2004.

Previous knowledge of issuing Penalty Charge Notices.

Working in close cooperation with the police, PCSOs, Neighbourhood Wardens

North Essex Parking Partnerships policy on parking enforcement.

Skills

An understanding of Health and Safety.
Knowledge of the appropriate Area.
Integrity.
Be able to inspire and motivate others.
Organisational awareness.
Be able to build and use relationships inside and outside the Organisation.
Demonstrate cultural awareness.
Be confident with an ability to use own initiative and discretion.
Tactful and diplomatic.
Be able to deal effectively with people and placate irate members of public.
Educate members of the public about various parking Restrictions.
Essential ICT skills including the use of email, communication platforms and mobile phone applications.
Ability to operate a handheld device/camera in the issuing of PCNs.
Be methodical and organised.
Attention to detail and accuracy.
Understanding of the principles of data protection.
Legislation and putting these into practice.

Requirements of the Role:

Work flexibly as appropriate.
Work on a rota basis.
Able to work independently as well as part of a team.
To be physically fit enough to walk more than 10 miles per day.
Provide own footwear and black trousers (not denim).