About

• We’re on the hunt for a sharp, detail-oriented Chargeback Specialist to join Tebex’s payments and compliance team, helping protect our platform while empowering in-game creators to build sustainable businesses.
• As a guardian of platform integrity, you’ll play a key role in managing Tebex’s risk profile – reviewing disputes, safeguarding payouts, and identifying emerging fraud patterns. You’ll work closely with cross-functional teams to maintain industry-leading chargeback performance while striking the right balance between seller experience and platform safety.
• So if you thrive on precision, enjoy spotting patterns before they become problems, and want to help keep the world’s leading UGC monetization platform safe and trusted – this quest is for you.

• Responsibilities

In this role, you will

• Review inbound chargebacks, create defense documentation, and manage disputes in line with established processes.
• Assess seller payouts and projects flagged for potential risk or fraud concerns.
• Identify emerging fraud trends and proactively surface insights to relevant stakeholders.
• Respond to risk and fraud-related payment inquiries from sellers through our support systems.
• Collaborate with internal teams to provide risk and fraud guidance where needed.
• Identify ways for sellers to achieve their goals while minimizing platform risk.
• Maintain high standards of accuracy, consistency, and attention to detail across all workflows.

• Requirements
• 1+ year of experience in payments, fraud prevention, or customer-facing risk-related roles.
• Strong attention to detail with a structured, process-driven approach to work.
• Excellent written and verbal communication skills.
• Proven ability to assess risk and apply sound judgment.
• Openness to feedback, collaboration, and continuous improvement.
• Solid problem-solving skills with the ability to work independently.
• Bonus Points
• Experience handling chargebacks, disputes, or working with payment providers.
• Familiarity with AML, KYC, or compliance-related processes.
• Interest in gaming, digital marketplaces, or creator-driven platforms.
• Ability to notice suspicious patterns before they insist they’re not suspicious.

What you’ll get

• Remote Work: Work from home or anywhere that works for you
• Private Health Insurance: Comprehensive coverage for your peace of mind
• Stock Options: Be part of our shared success
• Wellness Reimbursement: Support for mental health therapy, fitness activities, classes, and related equipment
• Gaming Allowance: A dedicated budget for games and gaming equipment
• Vacation & Holidays: 33 paid days off per year (including UK bank holidays)
• Annual Compensation Review: Ensuring your package remains competitive and rewarding
• Personal Development Budget: For courses, training, and professional growth