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Chair: Independent Customer Challenge Group for the Wessex Water regionSalary: to £26k per annumTime Commitment: 12-15 days per year Moon Executive Search is delighted to be the retained search partners to Wessex Water Customer Challenge Group to bring their Chair role to market.The customer challenge group (CCG) is an independent body that plays a vital and key role in ensuring the interests and needs of Wessex Water’s customers are represented in its business plan and delivery. It comprises members from various local and national organisations representing the interests of household and business customers including CCW, Age UK, Citizens Advice and the Environment Agency.The CCG will play a key role in the monitoring and reporting of Wessex Water’s delivery of its business plan for 2025-30. It also has a pivotal role to play in helping to develop the next 5-year Business Plan to cover 2030-2035, to make sure it meets the needs of Wessex Water’s customers.The CCG has a key role to:i. monitor and report on Wessex Water’s delivery of all aspects of the final regulatory settlement from the perspective of its customers, including scrutinising and assessing its delivery against its outcomes and measures of successii. provide advice and challenge the company on policy areas such as customer engagement, customer service, affordability, vulnerability, and tariffs. This extends to preparation for the next price review, particularly to ensure customers’ views feed into the plan.We are now seeking expressions of interest for the appointment of Chair of the CCG for the next five years.The Independent Water Commission recently set out a series of recommendations for change across the sector which Government are currently considering. There are also changes to the consumer engagement landscape with Ofwat introducing a new rule into water companies’ licences