CCTV & Communities Alarms Operator (Part Time)
New Forest District Council
Lyndhurst, Hampshire
•2 hours ago
•No application
About
Looking for a varied role?
New Forest District Council is investing in next-generation technology and a modern, purpose-built control room to deliver essential services around the clock. From managing the Council’s CCTV network of over 120 cameras – covering public spaces and key assets – to supporting our Community Alarm (lifeline) service for more than 2,000 clients, this is a role where no two days are the same. You’ll also play a key part in handling enquiries for the Council’s out-of-hours service, ensuring urgent issues are handled promptly and effectively. At the heart of a 24-hour operation, you’ll handle a wide range of public enquiries and help keep our communities safe and connected.
Are you passionate about helping others and able to work under pressure?
The control room operates on a 24-hour basis, 7 days a week. You will be required to survey multiple camera monitors, liaise with police and other services, and keep accurate records in compliance with a strict code of practice. You must be able to concentrate, especially during periods of intense activity, and have excellent observation skills. You will also be answering emergency careline calls, making decisions within guidelines, and taking the relevant action to deal with the call appropriately.
Delivering excellent customer service is a key part of this role. You’ll provide reassurance and clear communication to vulnerable clients and members of the public, ensuring every interaction is handled professionally and with empathy. Alongside this, you’ll carry out essential administrative tasks, including maintaining accurate logs, updating systems, and ensuring records are kept in line with compliance requirements.
You should demonstrate the ability to work positively in a team setting, have very good verbal and written communication skills, be well presented, and have a professional and personable nature. The ability to work calmly and effectively when dealing with emergency situations, viewing sensitive and emotionally distressing images, or supporting vulnerable and concerned adults over the phone forms a significant part of the role. A high level of IT skills is necessary as the work involves using the CCTV and Community Alarms software and equipment, as well as Microsoft Office.
This is a part time role offering 19.25 hours per week working within a rotating shift schedule to support 24/7 operations.
Alongside your core hours, there will be the opportunity to work additional hours covering annual leave and occasionally, sickness.
You must have a full driver’s license and use of a car for carrying out home visits for which additional travel payments will be made.
Due to the highly sensitive and confidential nature of the work, you will undergo enhanced level Disclosure and Barring Service clearance. Ability, aptitude and/or personality tests may be carried out as part of the selection process.
What’s in it for you?
A great place to work and a great team to work with, a trusting and open culture, support, respect, and self-development promoted.
£27,939-£30,372 (pro rata)
23 annual leave days pro rata plus an additional 5 days for 5 years local authority continuous service
Bank Holiday working enhancement
Local Government Pension Scheme and AVC provision
Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
About us
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
At NFDC we believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We’re keen to support career development and help all colleagues to be the best they can be.
We are proud of our values, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)
If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
This post requires a Enhanced DBS check to be completed
You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.
For more information and an informal chat about the role, please contact: Carrie Hesp or Becky Dann on 023 8028 5523 or email controlroomsupervisors@nfdc.gov.uk
If you are interested in this position, meet the essential criteria and would like to know more about the role, we would be very happy to hear from you.
Closing Date: 23:00 on Wednesday 3rd December 2025
Interviews to take place on Friday 12th December 2025
New Forest District Council is investing in next-generation technology and a modern, purpose-built control room to deliver essential services around the clock. From managing the Council’s CCTV network of over 120 cameras – covering public spaces and key assets – to supporting our Community Alarm (lifeline) service for more than 2,000 clients, this is a role where no two days are the same. You’ll also play a key part in handling enquiries for the Council’s out-of-hours service, ensuring urgent issues are handled promptly and effectively. At the heart of a 24-hour operation, you’ll handle a wide range of public enquiries and help keep our communities safe and connected.
Are you passionate about helping others and able to work under pressure?
The control room operates on a 24-hour basis, 7 days a week. You will be required to survey multiple camera monitors, liaise with police and other services, and keep accurate records in compliance with a strict code of practice. You must be able to concentrate, especially during periods of intense activity, and have excellent observation skills. You will also be answering emergency careline calls, making decisions within guidelines, and taking the relevant action to deal with the call appropriately.
Delivering excellent customer service is a key part of this role. You’ll provide reassurance and clear communication to vulnerable clients and members of the public, ensuring every interaction is handled professionally and with empathy. Alongside this, you’ll carry out essential administrative tasks, including maintaining accurate logs, updating systems, and ensuring records are kept in line with compliance requirements.
You should demonstrate the ability to work positively in a team setting, have very good verbal and written communication skills, be well presented, and have a professional and personable nature. The ability to work calmly and effectively when dealing with emergency situations, viewing sensitive and emotionally distressing images, or supporting vulnerable and concerned adults over the phone forms a significant part of the role. A high level of IT skills is necessary as the work involves using the CCTV and Community Alarms software and equipment, as well as Microsoft Office.
This is a part time role offering 19.25 hours per week working within a rotating shift schedule to support 24/7 operations.
Alongside your core hours, there will be the opportunity to work additional hours covering annual leave and occasionally, sickness.
You must have a full driver’s license and use of a car for carrying out home visits for which additional travel payments will be made.
Due to the highly sensitive and confidential nature of the work, you will undergo enhanced level Disclosure and Barring Service clearance. Ability, aptitude and/or personality tests may be carried out as part of the selection process.
What’s in it for you?
A great place to work and a great team to work with, a trusting and open culture, support, respect, and self-development promoted.
£27,939-£30,372 (pro rata)
23 annual leave days pro rata plus an additional 5 days for 5 years local authority continuous service
Bank Holiday working enhancement
Local Government Pension Scheme and AVC provision
Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
About us
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
At NFDC we believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We’re keen to support career development and help all colleagues to be the best they can be.
We are proud of our values, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)
If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
This post requires a Enhanced DBS check to be completed
You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.
For more information and an informal chat about the role, please contact: Carrie Hesp or Becky Dann on 023 8028 5523 or email controlroomsupervisors@nfdc.gov.uk
If you are interested in this position, meet the essential criteria and would like to know more about the role, we would be very happy to hear from you.
Closing Date: 23:00 on Wednesday 3rd December 2025
Interviews to take place on Friday 12th December 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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