About

About us: HCL is an established and successful educational specialist caterer, providing over 16 million meals each year across our schools and commercial sector. Our mission extends beyond simply providing meals; we are committed to crafting outstanding dining experiences that meet the diverse needs of our customers.We’re committed to safeguarding and promoting the welfare of children and young people, and all staff are expected to share this commitment. An enhanced DBS disclosure will be carried out by the company.Head Office is at Mundells, Welwyn Garden CityPURPOSE OF THE JOB HCL are leading contract caterers with a focus on school feeding. We have a commitment to deliver high-quality, nutritious, and engaging food experiences for children and staff across our primary schools, secondary schools, and commercial sites. We pride ourselves on our dynamic culture and our commitment to excellence To manage the catering services within a geographical Area and in line with legislation and the Policies and Procedures of HCL and to deliver a quality serviceaccording to contractual requirements and within financial targets. The role offers a unique opportunity to impact the health and well-being of children while championing HCL's mission to make food a vital part of the educational experience.MAIN AREAS OF RESPONSIBILITYCustomer Service ExcellenceDevelop and maintain positive customer relationships with the schools/contracts, responding to individual needs and work with the School/Business Representative to effectively promote and continually develop the service to become an integral part of the School/Business ethos. Attend Heads’ meetings, Governor forums and School Councils to ensure that there is a positive and realistic view of the service and what it is trying