About

I am currently recruiting for a number of call handlers starting immediately. Emergency Helpline OperatorLocation: Remote (UK-based only)Salary: £20,483.84 per annum (£12.31 per hour)Hours: 32 hours per weekStart Date: 12th January 2026Training: Full-time, 5 weeks (we can not accept candidates who have pre booked holidays in January)Reed’s client is looking for caring and calm individuals to join their team as Emergency Helpline Operators. This is a remote role where you’ll be the first point of contact for people in need — offering reassurance, support, and practical help over the phone.About the RoleYou’ll be answering emergency calls from vulnerable individuals, sheltered housing residents, and council services. Your job is to listen, stay calm, and help people through difficult situations with empathy and professionalism. You will be answering between 200-300 calls a dayShift Pattern:You’ll work 4 days a week, 9 hours per day (including a 1-hour unpaid break). Shifts will be scheduled between:Earlies06:00–15:0007:00–16:0008:00–17:0009:00–18:0010:00–19:0011:00–20:00Lates12:00–21:0013:00–22:0014:00–23:0015:00–00:00Your rota will be provided 6 weeks in advance, and you’ll have every other weekend off.What You’ll NeedA genuine desire to help othersStrong communication skillsAbility to stay calm under pressureGood attention to detailConfidence using Microsoft Office (Word, Excel, Outlook)Internet speed of at least 5mbps upload and 15mbps downloadExperienceMUST HAVE CALL CENTRE EXPERIENCE.It’s a bonus if you’ve worked in:Local authorities