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Temporary Call Centre Agent – Temporary Role Are you a confident communicator with a passion for customer service? We’re looking for enthusiastic Temporary Call Centre Agents to join a busy contact centre team ?? Location: Burgess Hill?? Contract Type: Temporary? Hours: Full-time ?? What You’ll Be Doing: As part of a dynamic team, you’ll be the first point of contact for customers, handling inbound calls and providing exceptional service. You’ll use our in-house CRM systems to manage queries, make bookings, and offer additional services where appropriate. You’ll also support senior-level managers and assist with various contact centre tasks. Key Responsibilities: Answer incoming customer enquiries with professionalism and empathyMake outbound calls when requiredListen actively and engage with customers to understand their needsProvide solutions in line with company policiesAccurately log information and follow internal processesPerform other duties as requested by management ? What We’re Looking For: We’re seeking candidates who are organised, proactive, and able to work independently. You’ll thrive in a fast-paced environment and bring a positive attitude to every customer interaction. Essential Skills: Excellent attention to detailStrong computer literacyGood listening and communication skillsAbility to follow processes accurately Preferred Skills: Experience in customer serviceAbility to work under pressure Please apply online and Claire will be in touch