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Emergency Helpline Operator – Early ShiftsLocation: Remote (UK-based only)Salary: £20,483.84 per annum (£12.31 per hour)Hours: 32 hours per weekStart Date: 24th NovemberTraining: Full-time, 5 weeks (we can not accept candidates who have pre booked holidays in Nov & Dec unfortunately) Reed’s client is looking for caring and calm individuals to join their team as Emergency Helpline Operators. This is a remote role where you’ll be the first point of contact for people in need — offering reassurance, support, and practical help over the phone. About the Role You’ll be answering emergency calls from vulnerable individuals, sheltered housing residents, and council services. Your job is to listen, stay calm, and help people through difficult situations with empathy and professionalism. You will be answering between 200-300 calls a day Shift Pattern:You’ll work 4 days a week, 9 hours per day (including a 1-hour unpaid break). Shifts will be scheduled between: Earlies 06:00–15:0007:00–16:0008:00–17:0009:00–18:0010:00–19:0011:00–20:00 Lates 12:00–21:0013:00–22:0014:00–23:0015:00–00:00 Your rota will be provided 6 weeks in advance, and you’ll have every other weekend off. What You’ll Need A genuine desire to help othersStrong communication skillsAbility to stay calm under pressureGood attention to detailConfidence using Microsoft Office (Word, Excel, Outlook)Internet speed of at least 5mbps upload and 15mbps download Experience MUST HAVE CALL CENTRE EXPERIENCE. Your application will not be accepted if you do not have call centre experience unfortunately It’s a bonus if you’ve worked in: Emergency services Benefi