About

About the role Reporting to the Business Operations Manager, you’ll work within the Mission in Action of HammondCare and have responsibility to lead and coordinate a team of Business Support Officers (BSO) across designated Home Care support streams; Care Delivery Support, or Client Care Support. Primary location of role is North Sydney region, however multiple locations available at any office in North NSW. Work From Home flexibility available in this Hybrid role. Essence of the role: 12 Month Maternity Leave cover contract (full-time hours) Lead, support, and develop a high-performing team of Business Support Officers. Monitor and manage team performance to ensure efficiency, accuracy, and service quality. Drive continuous improvement through training, upskilling, and process optimisation. Allocate team resources effectively to meet business demands and priorities. Oversee recruitment needs, onboarding, and leave planning to ensure adequate team coverage. About You Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action. Experience in coordinating or supporting teams in Aged Care, Home Care or similar care industries Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders. High attention to detail and accuracy in data entry, record-keeping, and document management. Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines. Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards. Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment. Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment. Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service. Benefits - What are we offering in return for your expertise and experience. Market leading remuneration Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits. Additional training & career development opportunities Leave benefits – purchased additional annual leave. Reward and Recognition Program Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family. Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for all employees Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung Apply Now Click on "Apply Now" to start the process. Please attach your resume and a cover letter with your application. For more information please contact talent@hammond.com.au All short-listed applicants will be asked to consent to a criminal record check Our Talent Acquisition team and Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare isn’t responsible for any fees related to unsolicited resumes Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.