About

• Description

Position Summary

POSITION SUMMARY

• A key operational role within the Sales and Commercial teams with responsibility to ensure effective implementation of commercial activities across the UK&I Azamara team.
• The Business Support Manager works closely with the Strategic Account Managers and the US Commercial & Business Manager on implementing and communicating forward strategies and sales support to the team.
• This is an autonomous job and requires the ability to run agendas, make decisions, and determine priorities for the benefit of Azamara Cruises UK & I.

RESPONSIBILITIES

• * Create, communicate and execute all tactical trade promotions, working closely with Marketing to agree approach to trade communications.
• * Oversee the co-op approval process with the sales team, including reviewing and signing off creative pieces through the sales & marketing toolkit
• * Manage all trade incentive programmes and their communications, operation and financial administration. This includes Azamara Rewards agent incentive programme and any ad hoc incentive initiatives such as `Sell & Sail etc.
• * Provide support to the UK & I Sales team and new members of the UK team for Azamara Cruises.
• * Key point person for all trade queries for Azamara Cruises, working with other departments to reach resolution. This includes supporting the various trading phonelines, and email inboxes.
• * Support Field sales team in execution of channel strategies, managing relevant communications, producing supporting materials, attending and support trade events
• * Support Business Development initiatives, brand and product communications, team initiatives that require an operational oversight.
• * Source/validate deals and offers for trade partners and press, agreeing on the distribution of offers across trade partners on a daily, weekly and monthly basis
• * Maintain up to date commercial policy documents including pricing strategy, group & nett rates
• * Oversee operational support for Tour Operator agreements, working with Call centre team to ensure the smooth execution of trading arrangements with tour operators. Assist with resolution of any issues & queries.
• * Act as key point person with call centre for the communication of itinerary changes and customer service resolution where disruption has occurred.
• * Coordinate and provide feedback to key stakeholder*s on competitor activity to enable the organization to make informed business decisions
• * Work closely with the operations team to ensure that client needs are understood and met. Be able to use the RezA & SW Main systems to help in resolving customer issues.
• * Support & manage special events as needed including trade partner advisory panel and Azamara Cruises representation at consumer cruise shows
• * Provide support to local Directors as appropriate, including managing travel and running meeting logistics,
• * This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position
• * Employees will be required to perform any other job-related duties assigned by their supervisor or management.
• ________________________________________
• KEY RELATIONSHIPS
• * All Azamara, UK and Ireland Team, INTL Sales Team, Business Support Manager INTL, CSO International
• * Miami Stakeholders * including Revenue Management team, NA Sales Planning, other key Miami staff as needed.
• ________________________________________
• EXPERIENCE / KNOWLEDGE & SKILLS
• * Team Player
• * Be enthusiastic and enjoy working in small team with different daily challenges
• * Efficient & well organised
• * Excellent user knowledge of Seaware
• * Excellent Product knowledge of Azamara
• * Experience and knowledge of Cruise & Travel industry
• * Excellent relationship building skills both internal and external
• * Enthusiastic and excellent telephone skills
• * Highly motivated and positive `can do attitude
• * Good communication skills both written and verbal
• * Computer literate and strong Excel / Word & PowerPoint knowledge
• * Thinks outside the box, good at identifying problems and solutions