About

The Business Support Centre plays a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts. We are the first point of contact for most participants joining our schemes and support the interactions between all parties. The current portfolio of the Business Support Centre is the Access to Work Mental Health Programme, the Student Bursary Support Service and Work Programme Schemes. Therefore, our external customers include the Department of Work and Pensions, Ministry of Justice, and the Department of Education. Our aim is to help all participants back into work, support them while at work and help retain substantive employment. The role of a Business Support Centre Customer Support Advisor is to have the first interaction for all participants within the programmes we support. Assessing eligibility, informing potential participants about the programmes we offer and then facilitating their participation by booking them into the schemes or logging their cases in various case management systems. Reporting to the BSC Team Leader you will be part of a multi-skilled team handling complex inbound, web chat, SMS and email queries from a wide variety of customers who require information, help and guidance across a varied range of contracts within the Business Support Centre and providing administrative support to our frontline teams. Working in an efficient manner, in compliance with company policies and procedures you will deliver excellent customer service and high-quality administrative support working to agreed KPIs. To work flexibly and efficiently within the team to provide a seamless service to internal and external customers through a variety of communication channels.Make and receive phone calls, monitor and manage web chats and email inboxes and at times paper based communication via letter writing for first time resolution. Accurately check, validate and p