About

Hourly Rate: £13.45 PAYE per hourLocation: SunderlandWorking Hours: 36 hpw with flexible working (Monday to Thursday 8am – 4pm, Friday 8am – 2pm)Job Type: Temporary (2 weeks) Join a leading housing organisation committed to delivering exceptional customer service and supporting tenants across the region. This is an exciting short-term opportunity to contribute to a team that puts customers at the heart of everything they do. Day-to-day of the role: Make contact by telephone with customers following reports of damp and mould.Update systems with the outcome of calls accurately and promptly.Use systems such as Salesforce, MRI, and DRS (training provided, but ability to learn quickly is essential).Provide administrative support and ensure data integrity.Collaborate with colleagues to deliver a seamless and customer-focused service. Required Skills & Qualifications: Strong administrative and data input skills with attention to detail.Excellent communication and customer service skills (written and verbal).Ability to organise and prioritise workload effectively.Proficiency in Microsoft Office and confidence using in-house systems.Experience in a similar role, ideally within a regulated environment.Ability to learn new systems quickly and work independently. Benefits include: 31 days annual leave (plus bank holidays) with the option to purchase up to 5 additional days.Early finish on Fridays.Flexible and hybrid working options.Free Health Cash Plan with cashback for dental, optical, physio, and wellbeing therapies.Access to private healthcare.Competitive Aviva pension scheme (up to