About

• Overview
• Microsoft’s Industry Solution Delivery Business Excellence team is seeking Business Program Managers. The Business Excellence team enables AI-first consulting services across the pre-sales and delivery lifecycle, acting as trusted advisors to Industry Solutions Delivery leadership across Regions and Areas, driving AI-first operational excellence, business performance, pursuit, partner engagement, delivery methodology, tools, field activation and capability growth. Together, we expand Microsoft’s footprint and accelerate Commercial Cloud growth.
• As a Business Program Manager, you identify opportunities to build and enhance programs, define measurable success criteria, and drive clear communication and stakeholder alignment. You manage core program operations including project plans, timelines, financials, performance metrics, and system‑impact analysis, while evaluating value drivers and conducting cost‑benefit assessments. You influence organizational direction, support shifting priorities, accelerate adoption of strategic initiatives, and act as a product evangelist by tailoring messaging to key audiences to deliver measurable impact.
• At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

• Responsibilities
• Supports and contributes to performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive.
• Collaborates with others to understand overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans in collaboration with others.
• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery with guidance. Collaborates to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Supports and contributes to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
• Collaborates to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Begins to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Begins to independently work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
• Works with others to evangelize programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact with minimal guidance. Begins to adapt communication style and storytelling strategy according to audience and business needs. Demonstrates an understanding of mapping or how systems work and impact one another.

• Qualifications
• Required Qualifications
• MBA and Bachlors/Masters Degree in Business, Operations, Finance or related field AND 3+ years work experience in program management, process management, process improvement
• OR equivalent experience.
• Preferred qualifications
• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
• #EIP
• #MCAPSEIP

• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.