About

• Company Description
• For over twenty years, Pat McGrath has been concepting, launching, and developing luxury cosmetic brands, countless runway shows, breakthrough marketing campaigns, and editorial spreads. With a creative vision that’s made her a tour de force with an undeniable influence, Pat McGrath knows no boundaries.
• We are looking for experienced Beauty Account Managers to join our team in our Luxury Flagship Store in Liverpool.
• Job Description
• Role Responsibility
• As Business Manager for a truly outstanding luxury cosmetic brand that knows no boundaries, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience.
• Provide expert application of Pat McGrath Lab cosmetics products from everyday looks to special events
• With training provided, we expect you to maintain specialised product knowledge and reinforce the Pat McGrath application techniques with your team
• Accountable for achieving sales goals
• Analyse sales and create strategies with management to consistently meet and exceed goals
• An expert in cosmetics, you will share your knowledge to provide our customers with exceptional and personalised service
• Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling ​
• Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you​
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors ​
• Own the planning and delivery of in-store events
• Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level
• Ability to build a clientele and model excellent customer service
• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
• Ensure compliance with all policies and procedures
• Champion our company culture and values
• Qualifications
• The person.
• Experienced Lead Makeup Artist with a minimum of 2 years’ experience
• Ability to perform makeup applications that align with the brand service menu
• Confidently connects artistry and education to sales
• Social/digital portfolio of work with significant following preferred
• Comprehensive knowledge of current beauty trends and latest products
• A great communicator. You will be able to positively engage with all customers with varying needs and requirements​
• Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in brand training​
• Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate ​
• Assist clients with product knowledge, makeup applications, and purchases with the brand and throughout the store
• Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation​
• A confident coach, and self-driven to upskill and learn. Work with management, trainers and brand artists to learn brand expertise and develop personal artistry skills
• An example of our values, a trusted and respected colleague​
• Able to be flexible to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Please note this is a full time role with a variety of shifts including daytimes, evenings and weekends.
• Additional Information
• Basic rate salary £30,222 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands